How Carmeuse Improved Efficiency & CX with Alpega TMS
Industry: Minerals and Mining
Location: United States & Europe (HQ: Pittsburgh, US and Louvain-La-Neuve, Belgium)
Employees: 4,500+
The Challenge: Time-Consuming and Costly Transportation Operations
Carmeuse Lime & Stone is a global leader in lime and limestone products, serving industries such as steel, energy, construction, and environmental services.
With operations across 80 plants and 50 quarries, Carmeuse faced increasingly complex transportation workflows, from trucks and trains to barges and vessels. Managing this multi-modal network manually led to higher costs, delays, and inefficiencies.
The company identified five key pain points in its logistics operations:
- Manual load tendering causing inefficiency and errors
- No visibility into truck arrivals, creating bottlenecks
- Lack of accurate delivery data delaying invoicing
- Limited shipment visibility reducing customer satisfaction
- Poor carrier performance tracking and KPI visibility
Carmeuse needed a flexible, digital TMS (Transportation Management System) to streamline operations and centralize logistics management.
The Solution: Alpega TMS for Real-Time Visibility and Flexibility
After evaluating several providers, Carmeuse selected Alpega TMS, a modular, cloud-based transportation management system that integrates seamlessly with ERP systems like SAP.
Carmeuse implemented the following Alpega TMS modules:
- Load Tendering – automated load assignment to reduce admin time and data entry errors.
- Smart Booking – real-time dock scheduling to improve truck flow and reduce wait times.
- Mobile Solutions – shipment tracking and exception management.
- Analytics & Reporting – performance dashboards to monitor carrier KPIs.
“Our customers, carriers, and internal stakeholders have been very impressed with the quality of the Alpega system, the ease of its implementation, and the immediate impact it had on customer service.”
— Jack Fahler, Chief Operating Officer, Carmeuse
Implementation: A Smooth Rollout Across 26+ Sites
The Alpega TMS rollout was completed in just eight months, covering Carmeuse’s headquarters and 14 initial production sites. Integration with SAP allowed full electronic data exchange.
Over time, the solution expanded to 26+ locations and 100+ carriers, streamlining communication across Customer Service, Transportation, Plant Operations, and Collections.
The Results: Tangible Impact Across Operations
Carmeuse recorded significant efficiency and financial improvements within months of implementation:
- +10% increase in loading capacity with the same workforce and equipment
- +20% increase in on-time deliveries
- -12% reduction in freight claims
- Faster invoicing thanks to proof-of-delivery (POD) data accessible in real time
- Shorter debt collection cycles and lower demurrage costs
Centralized Operations and Happier Customers
Before Alpega TMS, Carmeuse’s transportation management was fragmented — each plant operated independently, handling its own bookings and carrier communication.
After digitalization:
- The company centralized customer service, reducing from 52 local reps to 11 centralized planners.
- Real-time visibility enabled proactive customer service and faster issue resolution.
- POD availability within 48 hours of delivery improved transparency and satisfaction.
“Alpega has provided the foundation on which the continuing evolution of our supply chain stands.
We now have the real-time visibility needed to make quick, smart decisions to exceed our customers’ expectations.”
— Eric J. Segal, VP Supply Chain, Carmeuse
Key Takeaways
Carmeuse’s journey with Alpega TMS illustrates how digital transformation in transportation can drive measurable impact, reducing manual work, increasing transparency, and enhancing both efficiency and customer satisfaction.
With Alpega TMS, Carmeuse now operates a collaborative, data-driven logistics network that supports continued growth and operational excellence.
About Alpega TMS
Alpega TMS is a modular, end-to-end transportation management solution for shippers. Trusted by over 100,000 users across 5,000 shipping locations, it connects shippers and 80,000+ carriers through a collaborative digital ecosystem.